Frequently asked questions

wako is a movie, TV show, and anime tracking app. It helps you organize your watchlist, discover new content, and track your watch history with wako's built-in tracking, or with Trakt or Simkl if you already use them. wako also includes a built-in media player and Kodi remote control.

Once installed, you can browse trending movies, TV shows, and anime. Sign in with a wako account to track and sync your watchlist, history, and ratings — or connect your Trakt.tv or SIMKL account if you already use one. wako also shows where a title is available to watch in your country.

wako is available on iPhone, iPad, Mac, Android and Android TV, from the App Store and Google Play.

wako has a built-in player. It plays your own library: your cloud storage, your NAS, your add-ons and the videos you downloaded. Trailers play right in the app too.

wako does not provide any content — everything you play comes from your own library and the services you connect yourself. Playback is part of Premium: see wako.app/premium.

No. The Library lists only what you have added yourself — anything you mark as watched, add to your watchlist, or bring over from Trakt or SIMKL. On a fresh install it is empty by design.

Home and Explore are where you browse and search, and adding something there fills your Library. Playing it is a separate matter: wako plays the files and services you connect yourself — see "Can I watch content in wako?" above.

Add-ons are third-party extensions that enhance wako's functionality with additional catalogs, subtitles, or metadata. You can install and manage them in Settings > Addons.

Add-ons are not developed or maintained by wako. You are solely responsible for ensuring that any add-ons you install comply with applicable laws and terms of service.

No. wako has built-in tracking through your wako account, so Trakt or SIMKL are not required. They stay fully supported, though — if you already use Trakt or SIMKL, you can connect either one and wako will sync with it.

Both are movie and TV tracking platforms. Trakt.tv has a larger community and deep Kodi integration. SIMKL is strong on anime. wako supports both — you can use either or switch between them at any time.

To track and sync your library across devices, sign in with a wako account. Email or Google is the recommended way to create one, because it does not depend on any tracking service. You can then track with Trakt, SIMKL, or wako itself, and change your mind whenever you want. Premium features require an active subscription.

Email or Google. Signing in and tracking are two separate things in wako. Your sign-in method only decides how you get into your account, and the tracker is picked separately, for each profile. You can sign in with email and still track everything on Trakt or SIMKL.

Signing in with Trakt or SIMKL also works, but then getting into your wako account depends on that service. If it ever limits or blocks your access, you lose the way into your own account, and your subscription with it. Email and Google depend on nobody.

The TV shows a QR code, an address and a six-character code. Scan the QR with your phone, or open the address in any browser, then sign in and confirm the code. The TV picks it up on its own within a few seconds.

If scanning does nothing, type the address shown on the TV into your phone's browser and enter the code by hand. The code expires after a few minutes — go back and ask for a new one if it does.

Since July 2026, a free Trakt account can only stay connected to one community app at a time. wako counts as one of those apps, so if another app is already connected, Trakt refuses the new connection. This limit is set by Trakt, and wako cannot change it.

You have three ways out: free the slot by disconnecting the other app in your Trakt account settings, take a Trakt VIP subscription if you want several apps at once, or stop depending on Trakt. wako has its own built-in tracking (in sync across your devices with Premium), and SIMKL is fully supported.

If you signed in to wako with Trakt and can no longer connect it at all, sign in with email or Google instead. This creates a new wako account: add your add-ons again, and connect Trakt or SIMKL from your profile to get your history back. A subscription bought on the App Store or Google Play comes back with Restore Purchases. If you have a lifetime purchase or subscribed on the website, email wakoapplication@gmail.com with your user ID and we will move it.

Dropping is a manual action — wako never decides on its own that you gave up on a show. Long-press the watched button on the show page and choose Drop Show. The show stops appearing in your progress and in Up Next.

Changed your mind? Long-press the same button and choose Restore Show.

Sync runs in the background and can take a few minutes to catch up, especially right after you connect an account for the first time, or when Trakt or SIMKL is having an outage on their side.

If you use Trakt or SIMKL and something is still missing after that, open Settings > Tracker and tap Sync. Full Resync (Reset DB) sits right below it: it wipes your local library and rebuilds it from your tracking account, so keep it for when something is really wrong. It is not a routine refresh button.

Still wrong after a full resync? That's a bug. Report it in the Discord with your platform and app version.

wako does not host or provide any content. It plays what your own setup returns — your cloud storage, your NAS, or the add-ons you connected yourself.

So when nothing shows up to play, it is almost always a configuration problem on your side, or an add-on that stopped working. Check your setup first, then ask the developer of that add-on. Add-ons are not built by wako, and the wako team cannot debug them.

Yes. In Settings, assign the player you want to a tap or a long press, and wako hands playback over to it.

VLC is available on iOS and Android, Infuse on iOS. If you assign several actions to the same gesture, wako shows a menu instead of playing straight away.

Yes. Open Settings > Catalog: the Hide card titles and Hide year & rating options control exactly that.

Premium unlocks everything wako has to offer, with a 7-day free trial on the annual plan. The full list is on wako.app/premium.

You only need one active subscription. Sign in with the same account — your wako account, or Trakt/SIMKL — on all your devices, and your premium status and library will be shared.

Open Settings > Account — your user ID is shown right there.

Make sure you're signed in to the same account you used to subscribe. If the issue persists, email wakoapplication@gmail.com with your user ID — account and billing are the one thing that must go through email.

In the app, open Settings > wako account > Delete my account and type DELETE to confirm. You can also do it on the website: go to wako.app/delete-account and sign in the same way you do in the app.

This permanently deletes your account and everything synced with it: settings, profiles, add-ons, tracker and debrid connections, watch history and lists. If you have a subscription that still renews, cancel it first (App Store, Google Play, or your account page on the website).

We can't delete an account by email: an email address doesn't prove you own the account, so deleting it yourself while signed in is the only safe way.

Everything goes through the wako Discord, in the issues channel. It is a forum: each report is its own post, gets a tag, and stays open until it is fixed — that is why a bug posted there gets tracked, while the same bug written in a chat channel or sent by email gets lost.

One topic per post, and include your platform (mobile or TV), your app version, and the exact steps to reproduce. Without steps to reproduce, a bug usually cannot be fixed.

Ask in the help channel on the wako Discord. Other users and the developer are there every day, and answers stay searchable for the next person with the same question.

Email is only for account, payment, and subscription matters. Questions sent by email are simply redirected to the Discord.

wako only collects what it needs to work: your account details, the profile and library you create, your subscription status, and anonymous diagnostics to fix crashes. We never sell your data, and we don't access the media you play.

If you connect Trakt.tv or SIMKL, your watchlist and history are also synced through that account. See our Privacy Policy for the full details.