Frequently Asked Questions

wako is a movie, TV show, and anime tracking app. It helps you organize your watchlist, discover new content, and keep your watch history synced across all your devices — with built-in tracking through your wako account, or by connecting Trakt.tv or SIMKL if you already use them. wako also includes a built-in media player and Kodi remote control.

Once installed, you can browse trending movies, TV shows, and anime. Sign in with a wako account to track and sync your watchlist, history, and ratings — or connect your Trakt.tv or SIMKL account if you already use one. You can see where content is available on platforms like Netflix, Disney+, and more.

wako is available on iOS (iPhone + iPad), Android (phone + tablet), and Android TV.

wako includes a built-in media player for watching trailers directly in the app. It can also play content from your personal media servers.

wako does not provide any content or streaming sources — all media comes from your own library or services you configure.

Add-ons are third-party extensions that enhance wako's functionality with additional catalogs, subtitles, or metadata. You can install and manage them in Settings > Extensions.

Add-ons are not developed or maintained by wako. You are solely responsible for ensuring that any add-ons you install comply with applicable laws and terms of service.

No. wako has built-in tracking through your wako account, so Trakt or SIMKL are not required. They stay fully supported, though — if you already use Trakt or SIMKL, you can connect either one and wako will sync with it.

Both are movie and TV tracking platforms. Trakt.tv has a larger community and deep Kodi integration. SIMKL offers comprehensive anime support and a broader content database. wako supports both — you can use either or switch between them at any time.

To track and sync your library across devices, sign in with a wako account. Email or Google is the recommended way to create one, because it does not depend on any tracking service. You can then track with Trakt, SIMKL, or wako itself, and change your mind whenever you want. Premium features require an active subscription.

Email or Google. Signing in and tracking are two separate things in wako. Your sign-in method only decides how you get into your account, and the tracker is picked separately, for each profile. You can sign in with email and still track everything on Trakt or SIMKL.

Signing in with Trakt or SIMKL also works, but then getting into your wako account depends on that service. If it ever limits or blocks your access, you lose the way into your own account, and your subscription with it. Email and Google depend on nobody.

Already signed in with Trakt or SIMKL and want to move to an email login? Email wakoapplication@gmail.com with your user ID and we will help you.

Since July 2026, a free Trakt account can only stay connected to one community app at a time. wako counts as one of those apps, so if another app is already connected, Trakt refuses the new connection. This limit is set by Trakt, and wako cannot change it.

You have three ways out: free the slot by disconnecting the other app in your Trakt account settings, take a Trakt VIP subscription if you want several apps at once, or stop depending on Trakt. wako has its own built-in tracking with cloud sync, and SIMKL is fully supported.

If you signed in to wako with Trakt and can no longer connect it at all, you are locked out of your wako account too. Email wakoapplication@gmail.com with your user ID and we will move you to an email login, subscription included.

Dropping is a manual action — wako never decides on its own that you gave up on a show. Long-press the watched button on the show page and choose Drop Show. The show stops appearing in your progress and in Up Next.

Changed your mind? Long-press the same button and choose Restore Show.

Sync runs in the background and can take a few minutes to catch up, especially right after you connect an account for the first time, or when Trakt or SIMKL is having an outage on their side.

If you use Trakt or SIMKL and something is still missing after that, open Settings > Tracker and tap Sync. Full Resync (Reset DB) sits right below it: it wipes your local library and rebuilds it from your tracking account, so keep it for when something is really wrong. It is not a routine refresh button.

Still wrong after a full resync? That's a bug. Report it in the Discord with your platform and app version.

wako does not host, index, or provide any content. It plays what your own setup returns — your personal media server, or the add-ons and services you connected yourself.

So an empty list is almost always a configuration problem on your side, or an add-on that stopped working. Check your setup first, then ask the developer of that add-on. Add-ons are not built by wako, and the wako team cannot debug them.

Yes. Open Settings > Catalog: the Hide card titles and Hide year & rating options control exactly that.

Premium includes: built-in player (trailers, personal media), playlists, multiple Kodi hosts (up to 10), cloud backup, real-time sync, save for later, and multiple profiles (up to 6).

You only need one active subscription. Sign in with the same account — your wako account, or Trakt/SIMKL — on all your devices, and your premium status and library will be shared.

Open Settings > Account — your user ID is shown right there. The new app puts it front and center, so it's easy to find.

Make sure you're signed in to the same account you used to subscribe. If the issue persists, email wakoapplication@gmail.com with your user ID — account and billing are the one thing that must go through email.

Everything goes through the wako Discord, in the issues channel. It is a forum: each report is its own post, gets a tag, and stays open until it is fixed — that is why a bug posted there gets tracked, while the same bug written in a chat channel or sent by email gets lost.

One topic per post, and include your platform (mobile or TV), your app version, and the exact steps to reproduce. Without steps to reproduce, a bug usually cannot be fixed.

Ask in the help channel on the wako Discord. Other users and the developer are there every day, and answers stay searchable for the next person with the same question.

Email is only for account, payment, and subscription matters. Questions sent by email are simply redirected to the Discord.

wako only collects what it needs to work: your account details, the profile and library you create, your subscription status, and anonymous diagnostics to fix crashes. We never sell your data, and we don't access the media you play.

If you connect Trakt.tv or SIMKL, your watchlist and history are also synced through that account. See our Privacy Policy for the full details.